Return Policy

 Return Policy – Jordan Design Jewelry

At Jordan Design Jewelry, we want you to feel confident in every purchase. If your item isn’t quite right, our return process is simple and transparent.

30-Day Return Period

Returns are accepted within 30 days of delivery. To qualify, the item must be:

  • Unworn and in original condition

  • Returned in original packaging with tags and stickers intact

  • Accompanied by a receipt, invoice, or proof of purchase

How to Start a Return

Before sending any item back, email us at info@jdesignjewelry.com to request a return authorization.

Refunds

Once we receive and inspect your return, we’ll notify you by email. If approved, a refund will be issued to your original payment method within 4–6 business days.

Late or Missing Refunds

If you haven’t received your refund after 6 business days:

  1. Check your bank or credit card account

  2. Contact your bank or provider (processing times may vary)

  3. Still need help? Email info@jdesignjewelry.com

Exchanges

We replace items only if defective or damaged. For exchange authorization, contact info@jdesignjewelry.com. Once approved, send the item to:

3615 Alameda De Las Pulgas, West Menlo Park, CA 94025, United States

Made-to-Order & Custom Jewelry

Some custom-sized or personalized items may not be eligible for return. This will be clearly stated on the product page. For clarification, contact us before purchasing at info@jdesignjewelry.com.

Gift Returns

If the item was marked as a gift and shipped directly to you, we will issue a gift credit for the return value. Once received, we’ll email you a digital certificate.

Return Shipping

Return shipping costs are the buyer’s responsibility and non-refundable. For returns over $200, we strongly recommend using a trackable shipping service and purchasing insurance.

Contact Us

For any questions regarding returns, exchanges, or order issues:
📧 info@jdesignjewelry.com
📞 650-391-9371